Vendor & Supplier Policy

Vendors must:

• Supply only authentic, authorized, and legally sellable products
• Ensure that all goods are new, undamaged, and free from defects
• Provide accurate product data (SKU, description, specs, dimensions, images, pricing, MAP/MSRP policies, warranty terms)
• Ship all approved orders within the agreed lead time
• Update stock and price regularly (via CSV, API, or live inventory system, if applicable)
• Comply with all U.S. federal, state, and industry regulations governing product labeling, packaging, safety, food handling, etc.

If fulfilling via drop shipping, vendors agree to:

• Ship under HorecaStore-branded packing slips or plain labeling (no self-branding unless approved)
• Send shipping confirmation, tracking number, and invoice within 24 hours of dispatch
• Use reliable carriers with trackable services (UPS, FedEx, USPS, LTL, etc.)
• Bear any additional cost for late shipments, missed pickups, or re-shipments caused by vendor error

If HorecaStore handles fulfillment (e.g. bulk purchase or stocking model), the vendor must deliver goods to our designated warehouse in original manufacturer packaging with all relevant documentation.

• All products must match the descriptions and specifications provided at the time of onboarding
• If HorecaStore receives customer complaints, returns, or chargebacks related to product quality, expiration, damage, or misrepresentation, the vendor is fully liable
• Vendor agrees to accept returns for:
  • Defective products
  • Incorrect shipments
  • Shortages or overages caused by vendor error
• Returns may result in:
  • Replacement
  • Refund to HorecaStore
  • Credit memo (for stocked inventory)

• Vendors must submit an invoice only after order confirmation or shipment, depending on the fulfillment method
• HorecaStore will make payment via ACH, check, or wire based on agreed payment terms (e.g., Net 15 / Net 30 from invoice approval)
• All payments are conditional upon:
  • Timely and accurate delivery
  • Full compliance with PO terms
  • Receipt of valid invoice and any required documentation (W-9, packing list, etc.)

• Vendors must notify HorecaStore in writing of any price change at least 14 days in advance
• If the product is subject to a Minimum Advertised Price (MAP) policy, vendor must provide the written MAP policy upon onboarding
• HorecaStore reserves the right to:
  • Bundle, discount, or include vendor products in promotional campaigns
  • Adjust product listings (titles, images, specifications) to improve customer experience or SEO

By listing with HorecaStore, vendor confirms:

• It has full legal right to sell and distribute the products
• All trademarks, images, logos, and brand elements provided are licensed for commercial use
• Products do not infringe upon third-party IP or violate any government regulations

Vendor indemnifies HorecaStore from all IP-related claims or regulatory violations stemming from its products or representations.

HorecaStore reserves the right to suspend or terminate a vendor at any time for:

• Breach of terms
• Repeated fulfillment failures
• Product quality complaints
• Legal or reputational risk

Upon termination:

• All active POs will be canceled or closed
• HorecaStore may return any unsold inventory at vendor’s cost

These terms are governed by the laws of the State of Texas.

• Any dispute between HorecaStore and vendor will be resolved through binding arbitration in Harris County, Texas
• The prevailing party in any legal action shall be entitled to recover reasonable attorney’s fees and costs

These terms, along with any executed Vendor Onboarding Form, NDA, or Purchase Orders, constitute the entire agreement between the parties. No modification will be valid unless in writing and signed by both parties.