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Please read this policy carefully. It outlines your rights and our responsibilities as a hospitality supply provider.
HorecaStore’s Return Policy explains how customers can return restaurant supplies, commercial kitchen equipment, and foodservice products that don’t meet expectations. This policy covers what items are eligible for return, required conditions (such as unused and in original packaging), and standard timeframes for submitting return requests. You’ll also find clear steps for initiating a return or exchange, instructions for return shipping, and information about restocking fees if applicable. Once your return is received and inspected, eligible refunds are processed promptly back to your original payment method. Our goal is to make the return process transparent, fair, and easy so that hospitality businesses can shop with confidence and get the right products for their needs.
At HorecaStore, we aim to ensure every product reaches you in excellent condition. We understand that returns may occasionally be necessary. This policy applies to all HorecaStore customers — including restaurants, hotels, catering businesses, and individual buyers — and is designed to provide clarity, fairness, and protection.
Because we specialize in commercial-grade products, our return terms reflect standard practices in the B2B food service supply industry.
Each product has its own return window, which is clearly displayed on the product page. Products may have different return periods based on category (e.g., perishables, equipment, made-to-order, custom-made, or disposables).
Returns initiated within 7 days of delivery:
Returns initiated after 7 days (within the allowed return window):
❗ 15% restocking fee applies
❗ Return freight must be arranged and paid by the customer
The following items are final sale and cannot be returned:
Note: Returns without an RMA may be rejected.
Damage or order issues must be reported within 48 hours of delivery.
Please include:
If eligible, we may offer a replacement, refund, or credit.
For items shipped by freight:
Orders cannot be canceled once a shipment is in transit. Refused shipments will incur return freight charges and up to a 25% restocking fee.
This policy is governed by the laws of the State of Texas. By using HorecaStore and placing an order, you agree to these terms. HorecaStore reserves the right to update or amend this policy at any time.
HorecaStore Promo Buzz sends you SMS updates including promotions, exclusive deals, order notifications, product alerts, reminders, and other service-related messages when you opt in.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at sales@thehorecastore.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://www.thehorecastore.com/pages/privacy-policy
Our support team is available to help clarify any part of this policy.
